Refund policy

All sales are final

ecause our wax melts are hand poured, scented, and intended for personal use in your home

,

we do not accept returns or exchanges, and all sales are final. This is a hygiene and safety

standard across the home fragrance industry — once a scented product has le our hands, we

cannot resell it.

Please read scent descriptions carefully before ordering, and consider starting with a smaller 4-

pack if you're trying us for the first time

.

What we will always make right

A no-returns policy doesn't mean you're on your own. We will replace or refund your order if:

Your order arrives damaged or broken. Email us photos of the item and the packaging

within 7 days of delivery.

You received the wrong item or scent.

at no cost.

Our mistake

, our fix — we'll ship the correct product

Your order is missing items.

Let us know within 7 days and we'll send what's missing.

Your order never arrives. Contact us and we'll work with you and USPS to resolve it.

To start any of these

,

email [your business email] with your order number and photos where

relevant. Approved replacements ship within 3–5 business days. Approved refunds are issued

to your original payment method and typically appear within 5–10 business days depending on

your bank.

Not covered

Scent preference

. Fragrance is deeply personal and what smells strong to one person is

subtle to another. We can't refund an order because a scent wasn't your favorite

.

Heat soening. Wax soening or fusing in transit during warm weather is expected. Chill

the bar for 20 minutes and it will snap apart normally. See our Shipping Policy.

Used or opened product.

Once a bar has been opened,

broken apart, or melted, it cannot be

returned or refunded.

Buyer's remorse or accidental orders placed more than 24 hours ago or already shipped.

Order cancellations and changes

Email us within 24 hours of placing your order and we'll cancel or change it at no charge, as long as it hasn't shipped.

Once your order is packed and a label is created, we can't cancel it.

Custom and personalized items

Custom commissions, personalized stickers, and personalized buttons are made to order and

are non-refundable and non-cancellable once production has begun. We'll send you a proof or

check in with you before we start, so please review it carefully.

Questions

Email GhostArtzStudio@yahoo.com. We're a small shop and we read every message

.